* All prices are quoted in USD
Please note that ATMs and cash machines might fail you down in case of not informing your bank to allow a certain amount per-day of withdrawal. In such cases Discoveryct.com will not be in a possession to confirm any of the requested services.
Discovery Circle Tours is not responsible whatsoever for any delay of cash payment upon arrival and reserves the right of not providing any services if the full amount was not paid upon arrival for any reason.
Discovery Circle Tours reserves the right to change rates at any time prior to receipt of payment due to major currency fluctuation or change in applicable taxes.
3- Cancellation Policy
If, for any reason, you decide to cancel your confirmed bookings, your credit card will be credited with the appropriate amount as per the cancellation policy below:
If you cancel within 45 days prior to any booking, a cancellation fee will be charged, and this amount cannot be credited to any other booking. Notice of cancellation must be made in writing either directly to Discovery Circle Tours or through your Travel Agent. The following scale of charges will apply when a cancellation occurs for any booked service:
“Number of days prior to a booking and cancellation fees as a percentage of total price”
45 – 22 days: 30%
21 – 8 days: 50%
7 -1 day: 100%
Discovery Circle Tours reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements or circumstances beyond its control. Discovery Circle Tours is not responsible for any other travel arrangements affected due to our cancellations.
4- Hotels & Accommodation
Discovery Circle Tours hotels are the best choice for your tour and they would be the most convenient according to the tourism season, and carry the best criteria of its class or category. Hotels are subjected to change according to availability; in case of any hotel change we use similar hotels as an alternative within the same hotel class. Special rooms requests such as special needs, smoking/non-smoking, adjacent, connecting or lower-floor rooms must be requested at time of booking. These special rooms requests cannot be guaranteed and are based on availability at the time of check-in.
-
- Hotels Reservations & Inquiries:
Hotel inquiries would be confirmed within 48 hours on working days basis. The star ratings may be different to official ratings as they vary significantly by country, and often within countries. Hence it is your responsibility to review the description of hotel facilities, rooms, meals and other amenities to make the best decision for yourselves.
It is your responsibility when making a reservation to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the website and should be double checked on your email confirmation.
5- Transportations
Discovery Circle Tours use brand new vehicles with a comfortable seating for guests allowing some extra seats to be free for more comfort. Our cars and mini vans drivers are English-speaking drivers, some of them are multi-lingual and carry a great amount of courtesy in dealing with visitors.
Airport and Port Transfers: You are responsible for providing precise arrival time and pick up location information (like airport, flight number, cruise docking port, hotel address) at least 72 hours before the travel date to the contact email or phone numbers mentioned in the booking voucher. Failure to do so can lead to loss of service and Discovery Circle Tours, or the relevant service provider will not be liable for any refunds or penalties.
6- Tour Guides
Escorted tours are conducted by professional English speaking tour guides and other languages. Discovery Circle Tours uses the services of hand-picked tour guides with vast knowledge and experience.
7- Sightseeing
All entrance fees are included in the Private Tours, Guaranteed Tours & City Tours.
8- Porterage
Suite cases or baggage should not exceed one baggage and one roller or hand bag per-traveler. Any extra baggage than that Discoveryct.com will not be responsible for in the term of carrying or putting onboard of vehicle. Hand luggage or roller should be taken in vehicle with the traveler and not causing any distraction to other travelers, bus driver and Tour Guide.
9- Service Tipping
All service tipping are not included in the published rates but they act as reward to drivers, hotel, restaurants staff, tour guides and porters. Discovery Circle Tours advises its clients to be generous on tipping in order to keep a high quality of service for all our guests.
10- Travel Insurance
Discovery Circle Tours recommends that all passengers purchase comprehensive travel insurance. Certain countries have requirements for foreign visitors to have a valid medical insurance on entry. Discovery Circle Tours cannot be held responsible if a passenger is denied entry for being unable to provide such an insurance document.
11- Travel Documents
All guests should have the following:
- Valid passport
- Flight details should be provided to Discovery Circle Tours upon booking and it is part of your booking procedure.
12- General Information and Conditions
Trip Participation: Children under 18 years of age must be accompanied by an adult. Passengers with special needs are welcomed on Discovery Circle Tours if they are accompanied by a companion capable of providing all necessary assistance and do not require special assistance from Discovery Circle Tours personnel. Discovery Circle Tours reserves the right to refuse to carry anyone if it felt that the individual cannot cope with the requirements of tours travel and who may require facilities and services that Discovery Circle Tours cannot guarantee availability of such services. You agree not to hold Discovery Circle Tours or any of its suppliers responsible for any decision made by them or any service provider to refuse providing any facilities or accommodation.
For the benefit of all tour members, Discovery Circle Tours reserves the right to accept, reject or remove any tour member whose conduct is considered to be incompatible with the interests of other tour members. Discovery Circle Tours is not responsible for any costs incurred if we have to terminate a tour member’s tour due to unacceptable behavior.
Itinerary Variations: Discovery Circle Tours constantly strives to improve tour itineraries and features. If such improvements can be made or unforeseen circumstances beyond our control made changes necessary, we reserve the right to vary itineraries and to use substitute hotels. At certain peak periods duplicate departures may operate and sometimes in reverse order in which case hotels may vary from those stated on itinerary pages in the website. Trade fairs, conferences, Royal or governmental events occasionally cause changes from scheduled hotels. In such cases substitute hotels may be used and will be of a similar standard.
Complaints Procedure: Should you have a complaint in respect of your holiday, you should inform your Tour Director/Representative immediately. If the matter cannot be resolved after the Tour Director’s/Representative’s best endeavors to do so during the holiday, your complaint can be made in writing to Discovery Circle Tours or call the emergency number of Discovery Circle Tours.
13- Things to Know Before You Go
Passports & Visa: You are responsible for all visas, permits, necessary health requirements and any other documents as required by law, regulations and orders of the countries visited. All passengers traveling in the Middle East require a Passport valid for 6 months beyond the conclusion of their trip with appropriate visas.
Visa Fees: USD 58$ per person, must be paid in Jordanian Dinars, banks are available at all borders.
The operators and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited.
Holidays & Changes: During local or national holidays, certain facilities such as museums, sightseeing tours and shopping may be limited. In such instances and whenever possible, slight itinerary adjustments are made by Discovery Circle Tours to minimize inconvenience to tour members. If however, your enjoyment might be diminished by such minor limitations, please check with the respective national tourist office before selecting a departure. Holidays, closing days and other circumstances may change the day of the week for scheduled “dining out”, gala dinners, sightseeing and other activities
Privacy Policy
Discovery Circle Tours understands and respects the importance of your privacy and visitors to our websites can be assured that the protection of privacy is given the highest possible priority. Discovery Circle Tours only obtains personal information from you if we ask for it and you provide it to us. Please read on to understand how we use the information you give us before using the Discoveryct.com web pages. Please note use of the Discovery Circle Tours web pages and services is conditional upon you agreeing to be bound by this privacy policy.
The information we collect: Personal information is collected when you make a reservation request or purchase something from our website, as well as when you contact us about a purchase either by email, letter, fax or on the phone. We may also collect personal information from you from any online registrations including but not limited to subscriptions, newsletters, surveys or competitions etc.
When you visit our Web pages you are free to remain anonymous. However, in order to communicate with us or order a product it is necessary for you to disclose personal information. We only collect the personal information which you disclose to us, such as when you place a booking or make a purchase online. If you do not provide your personal information we may be unable to fulfill your booking or purchase.
No other collections of personal information will occur without your consent.
Our Security and Storage Measures:
We will endeavor to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. We use industry-standard encryption protocols when transferring and receiving your personal information exchanged with our Web pages. When you transfer personal information to us we require that a ‘secure session’ first be established using Secure Socket Layer (SSL).
Your personal information is stored in secure operating environments that are not accessible by the general public. We have put security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal information by our employees or other parties.
However, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Discovery Circle Tours will not be held responsible for events arising from unauthorized access to your personal information.
How We Use Your Personal Information:
we use your personal information to enable us and our service partners to provide you with the information you request about our products, to fulfill your bookings, to confirm your purchases and to ensure you are correctly billed. The personal information we collect from you will be shared with our service partners who are involved in fulfilling the purchases you have made from us. Please also note that our products may be made available through our distribution partners. This privacy statement should be read in conjunction with the privacy statements of our distribution partners, which may differ from Discovery Circle Tours privacy policy. Discovery Circle Tours is not responsible for the content of or privacy policies of other web sites to which this site may link or be linked from.
Discovery Circle Tours does not share your personal information with third party organizations who are not involved in fulfilling the purchases you have made from us or as described above.
